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Keep Your Spa's Team Strong
By: Boldijarre Koronczay
Posted: January 5, 2011, from the January 2011 issue of Skin Inc. magazine.
Constant learning is one of the most significant concepts for a spa business’s team because there is always more to know. From this fundamental approach, it is important to ensure that your team members are provided every tool available for continued learning so they can pass on their knowledge to their well-informed client base. Consider hosting a continuing education event for your spa’s staff members in order to recharge and build team spirit. Invite compelling guest speakers to teach team members how to better serve the clients and each other, while also participating in fun team-building activities and classes so employees can become familiar with each other to create a better understanding and appreciation for every job within the spa.
It is also important to take care of your workforce in other ways. For example, if your spa is in an urban area, consider inviting staff members to participate in a green transportation program, offering those interested in taking green alternatives to and from the office—such as walking, biking or taking the bus—full coverage of public transportation costs. If yours is a very eco-conscious spa and your staff loves to feel that it is part of a green solution, consider offering recycling options and conserving as a team.
Think about donating to charities and special events in your area. These efforts can help your team feel as if it is part of the community and is involved in giving back. Perhaps your team can raise money on a monthly basis with a jeans day program that allows team members to wear their nicest denim in return for a $5 donation to a charity determined by the team. Your staff can also support causes by participating as a team in events, such as a local breast cancer awareness walks.
Be sure keep it fun. Have a social committee that works to engage staff, and promote positivity and entertainment. Funny hat day, cook for a country, desk bingo and more are just some of the ways to keep things light at the spa. When you work, you work hard, but it’s also important to have a sense of humor.
A master trainer hailing from Budapest, Hungary, Boldijarre Koronczay is a dedicated trainer, lecturer, herbalist and master of European esthetics and massage. He is committed to the fight against global warming and has been credited for being a key player in bringing environmental consciousness to the spa industry. Koronczay continues to actively promote sustainable operating practices and incorporates his green knowledge in his lectures, teachings and industry events.