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A Twist on Urgency

Annette Delagrange March 2009 issue of Skin Inc. magazine
woman thinking in office

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Allured Business Media, publisher of Skin Inc. magazine, consistently revises, adds to and deletes from its numerous business plans. They are considered living documents, meant to reflect the ever-changing marketplace, and each product is scrutinized with a keen eye in regard to external needs.

These plans from a publishing company can be related to a spa’s responsibility to be aware of client desires. Some would call this a sense of urgency, which business writers define in many ways; I like John P. Kotter’s definition. In his book A Sense of Urgency (Harvard Business School Press, 2008), Kotter, who is an authority on leadership and change, states that, “True urgency is driven by a deep determination to win, not anxiety about losing. With complacency or false urgency, people look inward, not out, and they miss what is essential for prosperity.”

Elaine Sauer, corporate director—spa at Mario Tricoci Salons and Day Spas, shares how urgency helps her succeed. Perhaps her thoughts will sound familiar and confirm your current strategy, or give you some new ideas to help you move forward.

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