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Protect Your Spa From Risk

By: Jesse Cormier
Posted: January 28, 2011, from the February 2011 issue of Skin Inc. magazine.
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Most have heard of Murphy’s Law—if anything can go wrong, it will go wrong. This bit of humor serves as a reminder that no matter how careful you are, the potential is always there for something to go awry, even if it’s not as bad as pessimistic old Murphy predicted. The expression that may be more applicable to skin care is: “When it comes to risk, business is brisk.”

It isn’t necessarily a poor reflection on you for something to go wrong in your treatment room. The majority of skin care claims come from people who have never made a claim and likely never will again. Most, however, find one claim to be plenty, even with appropriate insurance and a satisfactory outcome. It’s nobody’s idea of fun.

Common and uncommon claims

For example, a ruined wedding—if you caused a burn or peeling on a bride—is one nightmarish scenario. Yet, the most frequent claims are rather mundane and include the following:

Chemical exfoliation. A chemical exfoliation that leads to scarring and hyperpigmentation.

Intense pulsed light (IPL). Machine malfunctions, inadequate training and incorrect application.