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Customer Service

New in Customer Service (page 6 of 19)

Sep
28
2012

Welcoming the Disabled Spa-goer

The Royal Caribbean cruise line follows the lead of the ADA accessibility guidelines for land-based facilities, resulting in leading-edge spas that are available for all clients, disabled or otherwise.
By: Naomi Serviss

What steps should your facility take to serve this growing clientele?

Sep
28
2012

Is Your Customer Service Training Missing the Mark?

By: Ron Kaufman

Education teaches team members how to think about service in any situation and then choose the best actions to take.

Aug
29
2012

Exceed Expectations for Repeat Business

By: Carrie Griffin

Work to stand out from the competition with exceptional customer service and professionalism.

Apr
27
2012

How Software Helps Streamline Business Operations

By: Thom Boersma

Business management software allows skin care facilities to maximize efficiency.

Feb
15
2012

Only on SkinInc.com: The Client Type That Will Activate Your Marketing Efforts

AHL spa client

Active Healthy Lifestyles (AHLs) are a demographic group that could hold the key to your spa's success. Exclusive commentary and stats from Marc Williams of Williams-Helde Marketing Communications explain that If your spa appeals to a member of this market, you not only reach one client ... you reach many.

Jan
30
2012

Educating With Science

By: Melinda Taschetta-Millane

Your peers are using science to back up treatment and retail recommendations.

Jan
11
2012

Only on SkinInc.com: Are Customers Always Right?

Rewarding complainers is a no-win policy; instead, consider ways that you can reward your most loyal and profitable clients.

Dec
01
2011

Making More Money Per Treatment Room

spa client in treatment room
By: Melinda Minton

Your treatment rooms are the starting point for many profitable practices in your skin care facility.

Oct
05
2011

Only on SkinInc.com: Top 10 Tips to Generate and Retain Business Through Customer Service

skin care facility customer service

This week is Customer Service Week! Use these customer service tips from Richard Shapiro, president and founder of The Center For Client Retention, that are especially for the skin care industry to help generate repeat business.

Jul
20
2011

Only on SkinInc.com: Spa Visionary Susie Ellis Explains How Spa Evidence Can Improve Your Business

SpaFinder's Susie Ellis recently played an instrumental role in building the new website spaevidence.com, providing your spa with the ability to find medical research to help support your treatment options, making clients more likely to trust your skin health recommendations and become regular clients. Find out how!