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By: Ron Kaufman
Education teaches team members how to think about service in any situation and then choose the best actions to take.
By: Carrie Griffin
Work to stand out from the competition with exceptional customer service and professionalism.
By: Thom Boersma
Business management software allows skin care facilities to maximize efficiency.
Active Healthy Lifestyles (AHLs) are a demographic group that could hold the key to your spa's success. Exclusive commentary and stats from Marc Williams of Williams-Helde Marketing Communications explain that If your spa appeals to a member of this market, you not only reach one client ... you reach many.
By: Melinda Taschetta-Millane
Your peers are using science to back up treatment and retail recommendations.
Rewarding complainers is a no-win policy; instead, consider ways that you can reward your most loyal and profitable clients.
By: Melinda Minton
Your treatment rooms are the starting point for many profitable practices in your skin care facility.
This week is Customer Service Week! Use these customer service tips from Richard Shapiro, president and founder of The Center For Client Retention, that are especially for the skin care industry to help generate repeat business.
SpaFinder's Susie Ellis recently played an instrumental role in building the new website spaevidence.com, providing your spa with the ability to find medical research to help support your treatment options, making clients more likely to trust your skin health recommendations and become regular clients. Find out how!
By: Dawn Gantt
Tap into your current client roster to increase appointments and profitability.