Business > Customer Service | Skin Inc.

When it comes to premium service in spa, silence isn't negligence, it's care; quiet can empower clients to pursue a deeper level of relaxation, more stress relief and a deeper mind-body connection.

Beyond the Treatment Room: Transforming Guest Journeys Into Emotional Memories

The spa experience does not begin when the treatment starts, nor does it end when the guest leaves the table.

Highlighting the benefits of certain ingredients can make the science behind skin care feel more real to clients.

How to Explain Complex Skin Care Ingredients to Clients Without Overwhelming Them

Sharing techniques that clients can use on their own is a great way to build trust.

From Fatigued to Fresh: The Esthetician’s Guide to Energizing Dull Skin (and Sales)

Speaking openly about empathy and its role in client care is a great way to normalize it and ingrain it as part of the culture.

Creating a Culture of Compassion

In the fast-paced world of beauty, wellness and healthcare, it’s easy to get swept up in outcomes, efficiency and the bottom line.

Prior to treating PIH with exfoliation or brightening treatments, it's important that foundational habits, like broad SPF protection, are established.

Brightening Smart: Hyperpigmentation in Diverse Skin

Post-inflammatory hyperpigmentation (PIH) and post-inflammatory erythema (PIE) are two of the most common types of discoloration seen in professional skin care—but they’re often used interchangeably or mistakenly lumped together under the blanket term “scarring.”

The Body Edit: Clinical Skin Care’s Next Frontier

The Body Edit: Clinical Skin Care’s Next Frontier

Licensed skin care professionals understand the science of aging and its impact on the skin—collagen, elastin and hydration are crucial elements in maintaining bright, beautiful skin.

Making your space more inclusive is just a way of further tailoring your services for an optimal client experience.

Making Your Waxing Services More Inclusive

Inclusivity has been coming more into focus in the beauty industry.

Attitudes are changing around aging as we culturally start to see it for what it is - a privilege.

Reframing Aging

The conversation around aging is changing, and it’s time our industry changed with it.

Reducing wait times for clients can only build good will and improve customer service.

The Future of Wellness Technology: Transforming the Spa Experience

In an increasingly digital world, the wellness industry stands at a fascinating crossroads where ancient healing traditions meet cutting-edge technology.

Curating Influence

This is an article that I have wanted to write for some time now.

Gabrielle Singh, founder of Iyvos, marries clinical efficacy with heart.

Soft Skin Care: The Evolution of Gabrielle Singh

I’m not talking about product function or a new brand launched under this moniker.

Evening skin texture and capturing the post-facial glow can be a difficult balance to strike.

Getting Your Clients Camera-Ready

Another Met Gala for the books!

A 'thank you' email can be a great way to show your appreciation.

Practicing Gratitude for Clients

Have you ever thought about how saying “thanks” can affect patient/client retention?

Meevo

The Top Management Software Options for Salons and Spas in 2025

Features, integration, pricing & reviews compare the top management software for salons and spas. Find the best platform to streamline operations, enhance client experience & boost profits.