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Customer Service

New in Customer Service (page 13 of 19)

Oct
10
2008

Women are Affected by Economy; Find Solace in Beauty

Women are being forced to make cutbacks and major life adjustments due to the economic downturn, and are extremely anxious about the situation

Sep
25
2008

Reading Your Client

By: Steven H. Dayan, MD and Terri A. Wojak

By learning about the behaviors of typical medical spa clients, you can provide the best treatments possible.

Sep
17
2008

Getting to Know Millennium Mom

By: Donna C. Barson

By 2013, advertisers who want to increase market share will need to replace old attitudes with new realities by targeting more diverse demographic groups on a personal level.

Sep
03
2008

Spa Sanitation Awareness

By: Tara Manna

Remembering the details when keeping your spa tidy will result in a more satisfied and comfortable clientele.

Aug
20
2008

Young Women Can Suffer When Obsessed With Beauty

three teenagers hugging

The YWCA reports that beauty extremes taken by girls and young women are taking a toll on their physical and mental well-being. It is important for spa professionals to be aware of these risks and take special care when working with 'tween, teen and young women clients.

Aug
20
2008

NPD Reports Consumer Spending is Down But Not Out

Consumers are increasingly changing purchase behaviors and their shopping habits. Because of this, it is more important than ever for your spa to reach out to new clients and work hard to maintain relationships with existing clients.

Aug
13
2008

Face & Body Announces 2009 Dates

The dates and location for Face & Body Spa & Healthy Aging Conference and Expo 2009 have been announced.

Jul
23
2008

Lead Through Listening

By: David Benzel

Discover the benefits of quality listening when it comes to staff and clients alike.

Jul
22
2008

The Differences Between Men and Women--Part III: The Profit in Understanding What Makes Men Tick

By: Guy Lewis, PhD

Recognize how early developmental stages and socioenvironmental processes form the foundation for a person's visual, kinesthetic and emotional responses to the behaviors of others, as well as themselves.

Jul
22
2008

The Male Perspective

By: Annette Delagrange

Survey your male clients to gain an insight about their point of view.