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Customer Service
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Growing Your Career: The Multiple Rewards of Collaborative Workforces
By Victoria L. Rayner
Discover the benefits that can be reaped from establishing team-based protocols within your esthetic practice.
Keeping Up With the Jonesers
By Melinda Taschetta-Millane
Generation Jones--those 41-52--are your clients.
ISPA Offers Spa Savings Tips
To help clients who are finding fewer funds available for spa visits, the International SPA Association is offering tips for spa deals.
Growing Your Career: Dealing With Disfigurements
By Victoria L. Rayner
By being prepared to handle clients with altered appearances, you can help them--and yourself--in countless ways.
Outlining Success
By Melinda Taschetta-Millane
Take notes from the America's Expo for Skin Care & Spa 2008 keynote speaker on making your business world-class.
Keeping Your Spa Sanitary
By Cathy Christensen
Due to recent cringe-worthy incidents and the growing popularity of spas, more diligence than ever is required to keep your spa clean and successful.
Strive for Extraordinary
By Annette Delagrange
Provide that little something extra for your clients.
Customer Service--It's in the Details
By Melinda Taschetta-Millane
Don't lose sight of the little niceties that can make or break a spa experience.
A Case Study: Kohler Waters Spa
By Cathy Christensen
This Midwestern destination spa has become a leader in the spa industry through a combination of business savvy and generosity of spirit.
Growing Your Career: Increase Revenues with In-house Training
By Victoria L. Rayner
A proper on-site, in-house training program will keep your team members knowledgable and profitable.