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Customer Service

New in Customer Service (page 13 of 19)

Aug
20
2008

Young Women Can Suffer When Obsessed With Beauty

three teenagers hugging

The YWCA reports that beauty extremes taken by girls and young women are taking a toll on their physical and mental well-being. It is important for spa professionals to be aware of these risks and take special care when working with 'tween, teen and young women clients.

Aug
20
2008

NPD Reports Consumer Spending is Down But Not Out

Consumers are increasingly changing purchase behaviors and their shopping habits. Because of this, it is more important than ever for your spa to reach out to new clients and work hard to maintain relationships with existing clients.

Aug
13
2008

Face & Body Announces 2009 Dates

The dates and location for Face & Body Spa & Healthy Aging Conference and Expo 2009 have been announced.

Jul
23
2008

Lead Through Listening

By: David Benzel

Discover the benefits of quality listening when it comes to staff and clients alike.

Jul
22
2008

The Differences Between Men and Women--Part III: The Profit in Understanding What Makes Men Tick

By: Guy Lewis, PhD

Recognize how early developmental stages and socioenvironmental processes form the foundation for a person's visual, kinesthetic and emotional responses to the behaviors of others, as well as themselves.

Jul
22
2008

The Male Perspective

By: Annette Delagrange

Survey your male clients to gain an insight about their point of view.

Jul
18
2008

NCCAM Launches Program to Help Boomers Understand CAM

Mature blonde woman smiling

Although the Time to Talk program is geared toward physicians and boomers, it offers a great opportunity to guide the spa professional when advising clients to consult a physician about CAM. Making your clients aware of this initiative could result in them experiencing a more well-rounded healthcare approach from their physicians.

Jun
25
2008

Medical Spa Management

By: Joy Thompson

Identifying key clientele, as well as the management roles within a new medical spa, is crucial to its success.

Jun
23
2008

Your New Reception Desk--Your Web Site

By: Mary Blackmon

Find out how your Web site plays an equally important role as your spa's online front desk.

Jun
23
2008

Getting Carded

By: Elizabeth Myron

Find out the marketing and customer service benefits to be gained by regularly completing client consultation cards.