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Customer Service
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The Male Perspective
By: Annette Delagrange
Survey your male clients to gain an insight about their point of view.
NCCAM Launches Program to Help Boomers Understand CAM
Although the Time to Talk program is geared toward physicians and boomers, it offers a great opportunity to guide the spa professional when advising clients to consult a physician about CAM. Making your clients aware of this initiative could result in them experiencing a more well-rounded healthcare approach from their physicians.
Medical Spa Management
By: Joy Thompson
Identifying key clientele, as well as the management roles within a new medical spa, is crucial to its success.
Your New Reception Desk--Your Web Site
By: Mary Blackmon
Find out how your Web site plays an equally important role as your spa's online front desk.
Getting Carded
By: Elizabeth Myron
Find out the marketing and customer service benefits to be gained by regularly completing client consultation cards.
Designed for Success, Part II
By: Annet King
Discover how the physical design of your spa can affect its prosperity.
Selling the Traveler's Treatment
By: Christine Spehar
Capitalize on existing menu offerings by catering to your jet-setting clients' needs.
Marketing to Multiple Generations
By: Darlene Fiske
Gain insights into what each generation needs and desires for more effective marketing communications.
Aging With Edge
By: Annet King
Find out how to treat your baby boomer clientele both emotionally and physically.