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By: Elizabeth Myron
Posted: June 23, 2008, from the May 2006 issue of Skin Inc. magazine.
page 5 of 5
Are you pregnant or diabetic? Pregnant and nursing mothers should refrain from any type of body treatment. Diabetics may suffer from neuropathy, where they lose feeling or experience numbness—commonly in the hands and feet. This definitely is a question that should appear on any consultation card—especially for manicure and pedicure procedures.
In order to be successful in any business, record keeping is imperative. Create a client-profile spreadsheet utilizing your consultation cards to determine how much revenue each brings in through treatments and retail sales. This also will help you to establish the most lucrative seasonal treatments. From these details, re-create your service menu, and consider offering a winter menu, as well as a summer menu. Make sure that you store all client records in a secure place to maintain confidentiality.
Go the extra mile
It is unprofessional and unsafe to perform any spa service without first obtaining a signed consultation card. Go the extra mile, and provide exceptional customer service. After all, your goal should be to keep your clients coming back.