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Is Your Customer Service Training Missing the Mark?

By: Ron Kaufman
Posted: September 28, 2012, from the October 2012 issue of Skin Inc. magazine.

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Ron Kaufman is the author of Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. He is a premiere thought leader, educator and motivator for uplifting customer service and building service cultures in many of the world’s largest and most respected organizations. He is a columnist at Bloomberg Businessweek and the author of 14 other books on service, business and inspiration.