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What Do Spa Clients Want?

Posted: October 19, 2010

Today’s economy has 89% of spa-goers seeking treatments for relaxation and stress management. Spa consumers are spending less on luxury and more on necessity, or not spending at all. That’s bad news for today’s spa industry, with some operators seeing 40% less in monthly revenue. This sharp decline in revenue is forcing spa operators to rethink how they are marketing to and providing services to today’s spa consumers.

Coyle Hospitality Group, a market leader in spa quality assurance and spa mystery shopping, announces complimentary access to their research on today’s spa consumers and what they want in spa marketing, sales, on-site experiences, post-visit results and follow-up. Findings from the research are presented in the exclusive report, New Priorities of Today’s Spa Consumer. The report provides significant insights into what affects spa goers’ behaviors including what drives consumers to spas; Web presence and reservation processes; what ‘makes or breaks’ a spa experience; and post-visit follow-up preferences.

This critical research will help spa operators modify their business practices to accommodate the new priorities of today’s spa consumers.

Below is a sampling of topics found in the report:

Advertising: Discover consumers’ new preferences in messaging strategies. Today’s consumers want minimal restrictions and meaningful deals.