Business > Customer Service | Skin Inc.

Precision and integration for a closer, better fit defines the state of wellness tech in 2026—oh, and plenty more in LED innovation.

Technology in the Treatment Room: Enhancing the Guest Experience

The spa and wellness industry stands at a transformative crossroads where precision technology meets personalized care.

SkinAura PRO's analytics dashboard

SkinAura PRO Launches Provider-Led AI Platform to Improve Treatment Plan Adherence Between Appointments

'Buy-now-pay-later' is lightening in a bottle for consumers, particularly with Gen Z, and can endear your business to a whole new demographic that prioritizes flexibility. Of course, there are some considerations you need to take in order to protect your business first.

Flexible Financing in the Spa Industry: 4 Benefits, 3 Considerations

Ghee is valued in skin care for its hydrating and moisturizing properties.

Jar Deconstructed: Ghee

Heightened consumer awareness of the skin barrier and the growing wellness culture has brought the skin barrier from the treatment room, out to the center stage of the larger skin care conversation.

DMK MD brings you StemZyme®, a revolutionary skin care science that tackles the root cause of skin damage and redefines beauty at any age.

DMK MD brings you StemZyme®, a revolutionary skin care science that tackles the root cause of skin damage and redefines beauty at any age.

Stem cells are the tiny ‘factories’ that replenish your supply of cells, but when your skin ages or incurs damage, stem cells can fail to fully mature or mature incorrectly.

The holistic wellness movement has cracked traditional skin care wide open to let it touch other aspects of our full body health.

Spa 101: The New Esthetician's Scalp Starter Checklist

As consumers have become increasingly informed about the skin barrier, they've been able to use this awareness to broaden their approach to skin care; now, finding topicals is no longer about what brands work, but what brands work with their specific skin chemistry.

Environmental stressors like pollution and UV radiation are just a couple of examples of what can exacerbate inflammation.

The Fire Within: Understanding and Addressing Inflammation in Modern Skin Care

Ask any esthetician for the top complaints from clients and you'll hear a familiar list: redness, irritation, breakouts or sensitive skin that just won't settle down.

Advancements in AI mean advancements in skin care with components like diagnostic capabilities becoming more intelligent than ever.

AI in Skin Care: Practical Innovations for Spa Owners and Estheticians

Artificial Intelligence (AI) is revolutionizing the skin care industry, offering spa owners and estheticians powerful tools to enhance client care, streamline operations and stay competitive.

It used to just be about getting in front of your audience—now you need to get your audience to commit.

Turning Browsers into Bookers: How Digital Convenience is Reshaping Aesthetics Marketing

Picture this: It’s 12:42 p.m. on a Tuesday.

When it comes to premium service in spa, silence isn't negligence, it's care; quiet can empower clients to pursue a deeper level of relaxation, more stress relief and a deeper mind-body connection.

Beyond the Treatment Room: Transforming Guest Journeys Into Emotional Memories

The spa experience does not begin when the treatment starts, nor does it end when the guest leaves the table.

Highlighting the benefits of certain ingredients can make the science behind skin care feel more real to clients.

How to Explain Complex Skin Care Ingredients to Clients Without Overwhelming Them

As estheticians and skin care professionals, it is vital to educate clients about the ingredients they’re exposed to when getting a service or buying a product.

Sharing techniques that clients can use on their own is a great way to build trust.

From Fatigued to Fresh: The Esthetician’s Guide to Energizing Dull Skin (and Sales)

When clients arrive looking exhausted, estheticians have the power to help them leave looking like they got a full night’s sleep.

Speaking openly about empathy and its role in client care is a great way to normalize it and ingrain it as part of the culture.

Creating a Culture of Compassion

In the fast-paced world of beauty, wellness and healthcare, it’s easy to get swept up in outcomes, efficiency and the bottom line.

Prior to treating PIH with exfoliation or brightening treatments, it's important that foundational habits, like broad SPF protection, are established.

Brightening Smart: Hyperpigmentation in Diverse Skin

Post-inflammatory hyperpigmentation (PIH) and post-inflammatory erythema (PIE) are two of the most common types of discoloration seen in professional skin care—but they’re often used interchangeably or mistakenly lumped together under the blanket term “scarring.”