Chicago-based Urban Oasis has been offering soothing, relaxing massage treatments to its clients for 13 years. Although, in the past, attempts have been made to venture into day spa territory, owner Peter Rubnitz has learned the beauty of being comfortable in a massage-focused niche. “We did facials at one time, but the whole pace of the place picked up and it became much more frenetic. We lost our focus and our identity, so we pared down the offerings and returned to our core business,” he explains. “We were designed with massage and relaxation in mind—that is part of our attraction and our competitive edge. However, it’s a double-edged sword because we have all our eggs in this one basket.”
Much of Urban Oasis’ identity revolves around its most unique feature—private locker/shower rooms. These enable clients to come down from the massage state in their own time without having to be thrust back into a social situation, which can be the case when returning to a traditional public locker room. Because of this addition, however, punctuality is key. When the spa began providing facials and other services, along with massage, clients started booking more than one treatment. Inevitably, they began leaving later than they had anticipated, due to the number of people using the private locker/shower rooms. This caused a dilemma for the facility and led to its return to a massage-only focus.
Rubnitz has decided to expand into other high-touch services that are beneficial to his clientele and that match the spa’s needs. The Maple Street location began providing chiropractic services five months ago, while the North Avenue spa started offering acupuncture three months ago. According to Rubnitz, “Both are wonderful complements to massage, and I think they are going to do nicely—probably acupuncture more than chiropractic.” The spa has several massage therapists on its team who have been practicing acupuncture individually for more than 10 years.
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