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Skin Inc. magazine's First Annual Best of the Best Awards
By: Cathy Christensen
Posted: June 9, 2008, from the December 2006 issue of Skin Inc. magazine.
page 4 of 4
Unlike Blue Water Spa, Reprieve Anti-Aging Medi-Spa is a stand-alone facility that blends state-of-the-art technology with whimsical antique furnishings and a homelike atmosphere. According to president Adele Beck, Rhode Island is a difficult market because clients there are extremely conservative about welcoming new products and industries. Reprieve’s esthetic side of the business has provided the opportunity to carefully grow its medical end.
Reprieve Medi-Spa focuses on educating employees, customers and vendors. Employees experience monthly training to upgrade their customer service habits and teach them how to incorporate both medical and esthetic offerings on the menu according to each client’s needs. Monthly and quarterly seminars are available to clients with physicians, vendors and industry professionals to help them become familiar with the newest procedures, products and equipment. Close relationships are enjoyed with vendors to ensure that they understand the scope of the spa’s business.
Reprieve has a monthly drawing for clients to win a complimentary mystery treatment. The spa chooses a service based on the winner’s history. If a massage client wins the drawing, for example, the team chooses an esthetic or medical treatment, giving the person every opportunity to try all the spa services offered.
Reprieve also integrates procedures. Every facial laser treatment client receives a mask and a mineral makeup application with medical-grade products. Medical clients are treated in the same luxurious way as esthetic clients, and are provided with fresh linens, bathrobes, slippers and pillows.