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Skin Inc. magazine's First Annual Best of the Best Awards
By: Cathy Christensen
Posted: June 9, 2008, from the December 2006 issue of Skin Inc. magazine.
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Education. Rejuvenation Spa pays for 50% of team members’ education—up to $500 per individual per year. The spa also pays 100% of mandatory education, along with their hourly wages while they attend class, including paid travel time.
Individual recognition. The spa has a “Beat Your Week” contest. In this, if an employee exceeds one of their best weeks of the previous year in sales totals, they receive $10 to be used toward service or retail. An individual is recognized each week by management with a handwritten thank-you card and a small gift, such as a movie coupon or a free product.
Group recognition. Rejuvenation Spa hosts an AWARDS Ceremony dinner cruise yearly to recognize those with the highest service sales, retail sales, retention, productivity, best customer service and best overall performance. It also hosts a quarterly team-building event that is paid. Other initiatives include pool parties to show appreciation, as well as birthday and anniversary recognition. Rejuvenation Spa also sets up two photo shoots per year, providing opportunities for team members to have professional photographs submitted to trade magazines for potential publication.
Best Balance Between Medical and Esthetic in a Medical Spa: Blue Water Spa, Raleigh, NC
At Blue Water Spa, the plastic surgery practice and medical spa are fully integrated. Each patient/client has one chart to be used by medical professionals, estheticians and massage therapists. Each receives pre- and post-operative treatments, including lymphatic drainage and camouflage makeup, and those who come in for surgical consultations or laser services also are treated to a skin care consultation and a makeup application.
Along with this, all staff members—including customer service staff, concierges, estheticians, massage therapists, nurses, physician’s assistants and management—are trained on both medical and esthetic procedures, as well as how they work together. The spa team believes that even the best plastic surgery procedures alone are not enough to provide the ideal aesthetic enhancement. Professional skin care treatments and a customized home-care regimen using quality skin care products are essential.