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Spa Snapshot: Lemongrass Day Spa
By: Cathy Christensen
Posted: December 1, 2011, from the December 2011 issue of Skin Inc. magazine.
Lemongrass was intentionally designed as with unisex decor in order to make it comfortable for both women and men.
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The new location has also allowed Lamb to make some adaptations to the limitations of her original location, with an eye on profitability. “At the last location, we had six treatment rooms and here we have nine treatment rooms plus a private mani/pedi room. We also had a hydrotherapy bath, and we grew out of offering those services, so at the new location, we have more treatment rooms that can be used for a variety of services,” she explains.
Lamb also goes all out to focus on her team members, and is looking forward to her annual staff recognition event. “We have classes; we have educators come in and teach the staff. We have a party every October with awards for the most up-sells, most walk-ins and more; we recognize our team members who go above and beyond. At this party, we also name an employee of the year and everyone in the spa votes beforehand. It’s a great morale-booster,” she says.
This vibrant day spa has no plans of slowing down in the future, and Lamb isn’t letting the economy stop its progress. “My next goal: I would love to franchise,” says Lamb ... who is working on this project now. “We’re currently working on books and videos for franchise opportunities.”
At the end of the day, Lamb insists, none of this energy or growth or recognition would be possible without the clients. “Our success goes back to customer service; doing a good job. When our clients come through the door, it’s all about them,” she says. It is with this focus that Lemongrass will continue to flourish for years to come.