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Spa Professional Finds Career Path That Restores Soul

By: Nicole Urbanowicz
Posted: August 29, 2012, from the September 2012 issue of Skin Inc. magazine.

P. Karrel

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“Because if you don’t fill up your own reservoir, you can’t really give that energy out,” explains Karrel. “It’s nice to take the time to re-energize and recharge the batteries with our own team. We like to treat ourselves, as well, because we need to do that.”

That and an early start to the day is a help. Karrel wakes up at sunrise so she can attend to various duties like an eager host. Her daily detail-oriented process spans from making sure that everything from the fresh linens to freshly brewed coffee is just right and “1,000% smooth” before the spa clients arrive.

“We want to embrace clients when they walk through the door,” says Karrel. “Customer service is so easy when you have a passion for it … My advice is to be very true to yourself when it comes to your profession. If you have a passion for this industry, it will shine through.”

Nicole Urbanowicz is a contributor to Skin Inc. magazine, and is the associate editor of Perfumer & Flavorist magazine. Her articles have also appeared in various media outlets, including The Wall Street Journal, the Associated Press and WWD Accessories.