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Spa Owner Focuses on Customer Service and Professionalism

Cathy Christensen April 2012 issue of Skin Inc. magazine
Carrie Griffin

Carrie Griffin

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Carrie Griffin, owner of Slice of Heaven Spa in San Jose, California, was looking for a more social job. Her first career, in human resources, involved her working with engineers, a cerebral group notorious for being thoughtful and introverted. “Nobody ever said ‘hi’ because they were in their own brains,” explains Griffin.

“At this point in time, my mother was sick, and the doctors didn’t know what was wrong with her. Because of this, I wanted to learn about the body and have a flexible schedule to take her to doctor appointments and be guilt-free. For the first time in my life, I asked myself what I wanted to do. Sometimes you get your first job, then a promotion, and that path takes you one way when you realize you want to do something else,” she says.

Although she didn’t realize it at the time she made her choice, Griffin now acknowledges that her preference of esthetics as a career probably also had a lot to do with her father, Ron Griffin. “My father was a successful doing hair; he was the director of 13 beauty colleges and owned beauty supply stores. I learned the importance of customer service from him,” she explains.

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