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Spa Owner Makes Herself Indispensible To Clients

Cathy Christensen December 2011 issue of Skin Inc. magazine
Teri Kotantoulas

Teri Kotantoulas

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Teri Kotantoulas, owner of Face To Face Esthetics in Highlands Ranch, Colorado, found her calling in esthetics as a second career. As an office manager in the music industry in Los Angeles for six years, followed by a stint as a corporate trainer in the oil industry, Kotantoulas decided to become a stay-at-home mom after having her daughter in 1995. The family relocated to Colorado four years later because of Teri’s husband’s job, and set down roots. “When my daughter went to middle school, it was time for me to find something else to do. I was involved in her school when she was younger, but as children get older, parents can’t be as involved in their schools,” explains Kotantoulas, who found that the “something else” was esthetics. “I’ve always been interested in skin care and makeup, and got my esthetics license in 2008 from Colorado Advanced Esthetics in Englewood, Colorado. I attended full-time and completed my license in three months,” she says.

After getting licensed, she opened Face To Face Esthetics in her home. “I was building my own business and helping people feel better about their skin,” she explains. It was during that time, however, that the economic conditions in the skin care industry—and throughout the country—worsened. According to Kotantoulas, “It was tough and discouraging. The standard is that it takes three years to build a client following ... that was a little more challenging during this time, but I had support from other estheticians I network with and my family. It’s not always easy, especially when you are on your own; it takes time to build self-confidence—it’s a continual learning process. Sticking to it and keeping a positive attitude are what contributed most to my business staying afloat.”

Now that Kotantoulas is working with a more established clientele, she shares her health-focused approach to skin care with her community. “People are realizing that they need to take care of themselves and that taking care of their skin is part of that process. I’m health-focused and address skin care from the inside out. I tend to attract clients who are of the same mindset as me,” she explains. These clients find Face To Face through a variety of different marketing efforts, including Kotantoulas’ involvement with her daughter’s theater group. “I do makeup for its productions and video shoots,” she says. Along with that, Kotantoulas teaches groups, such as local Girl Scout troops, about the importance of good skin care habits, and donates spa gift certificates to local schools for silent auctions to help them raise money.

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