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Spa Owner Focuses on Client Retention With Family Feel

Cathy Christensen September 2010 issue of Skin Inc. magazine
Angela Bishop picture

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Remedy Facial Bar & Spa in Halifax, Nova Scotia, Canada, was the first place Angela Bishop submitted her résumé after completing her esthetic schooling, and she has worked there ever since. Her career hasn’t stagnated, however, and instead of remaining an employee, Bishop now owns the place. “I got hired right away, and 10 years later, I’m still here, except I own it now,” she explains.

But before Bishop became an entrepreneur, she originally thought she wanted to be a nurse. “I was actually studying nursing because all the other women in my family were nurses. I just didn’t have the passion for that career,” she says. Suffering from cystic acne and self-image issues throughout high school, Bishop wondered if there was a profession that helped people deal with these types of concerns. “I saw a commercial on television for an esthetic course, and I didn’t know what it was, so I checked it out. I signed up and locked into it, and I still love it,” she continues.

After graduating from Concepts School of Cosmetology in Nova Scotia in 2000 and finding Remedy, Bishop excelled as an esthetician for several years. Then a little more than two years ago, the former owner approached Bishop about buying Remedy. “She wasn’t an esthetician, and she was afraid of the recession and how the business would do and asked if I was interested. With the help of my husband Chris, who takes care of the accounting, we bought the business,” she explains.

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