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How to Correctly Organize a Treatment Room

By: Lydia Sarfati
Posted: September 28, 2012, from the October 2012 issue of Skin Inc. magazine.

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On the right side of the room, provide hooks and a chair so clients can store any belongings they may have brought in with them. Every detail of your treatment room should be in consideration of your client’s comfort. When selecting a treatment bed, consider choosing an option with features such as adjustable height, removable headrest, adjustable foot and headrest, and electric control.

Because the client will be looking at the ceiling for the majority of the treatment, take that into consideration when designing the room. If there are ugly tiles on the ceiling, the clients are not going to feel like they are in a safe, clean environment. Consider painting ceilings in blue or green tones to help soothe and relax clients’ minds during their treatments. You could also install sconces with changing LED lights to provide a deeper sensory experience. An air vent in each room is also highly recommended so that there is fresh air moving in and out. Especially after cleansing your utensils, you don’t want your client to be overwhelmed with the scent of alcohol. Another nice feature is to have removable or sliding doors between your treatment rooms, allowing for easy transition if your client is coming in for a couple’s treatment.

The professional’s perspective

Now that the client is comfortable, the skin care professional should be as well. Be sure the facial stool allows estheticians to perform all treatments comfortably, and without strain on their back and neck area. Set up materials in such a way that everything is easily reachable at their fingertips. (See Ideal Trolly Setup.) To the left, be sure to have all of your equipment already plugged in and ready to use. It does not look professional to go to use a piece of equipment in front of a client and find that it won’t turn on. On the counter behind the esthetician, have the wax pot and a clean hot towel warmer ready. The cabinet space can be used to store facial supplies, as well as clean linens so the room can easily be turned over when finished with a client.

Ready for success

If you want to have a successful and efficient spa, you have to first start in your treatment room. My father used to say, “You only sleep as well as you have made your bed,” so if your treatment room is disorganized and not thought through, the rest of your business will be as well. If your treatment room is ready for success it will reflect in your skin care business.

Lydia Sarfati, president and founder of Repêchage, is an internationally recognized skin care expert quoted in Vogue, InStyle, Glamour and The New York Times, and featured on CNN, CBS and Fox. Sarfati has more than 30 years of experience as an esthetician, spa owner, manufacturer and consultant.