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How to Correctly Organize a Treatment Room

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By: Lydia Sarfati
Posted: September 28, 2012, from the October 2012 issue of Skin Inc. magazine.

Your reception area may have beautiful flower arrangements, retail displays and delicate finger foods, but if your treatment rooms are a mess, your clients will not be impressed. The correct set up of a treatment room is an indication of your professionalism and dedication to your client’s comfort. Every service that is offered in your skin care facility should be performed in an absolutely clean and neat surrounding.

If your budget allows, schedule a maid and laundry service on a regular basis, and have them consistently clean up after each client. If this isn’t feasible, have team members take shifts maintaining the facility during open hours, and require everyone to pitch in before the doors are opened every morning and after they are closed every night. Treatment rooms should be immaculate, and clean, fresh sheets and towels must be used with every client. Disposable gowns, head coverings and chair liners may also be used.

The perfect setup

The way you choose to set up your facial room is more important than you may realize. A facial is a serious and scientific treatment, but it is also clients’ special time away from the stress of work, family and their daily environment. The mood set by the room and the skin care professional is crucial to client satisfaction.

The door to your treatment room should always open out into the hallway, allowing for optimum room to store all of the necessary materials inside, especially if you are dealing with a smaller area. Wood floors are preferable, because often, tiles don’t look as luxurious and carpet is an absolute no-no. In the back of the treatment room, plenty of counter and cabinet space should be available, as well as a sink. (See Ideal Treatment Room Setup.)

Also in the treatment room, the following equipment should be available.