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Hiring Practices

By: Bryan Durocher
Posted: March 4, 2010, from the March 2010 issue of
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Upon completion of the second—or third, if necessary to qualify her skills—interview and once you have made your decision on the candidate that will best suit your business, your patients and the open position, set time aside with the new team member to review and sign the employee manual and her job description appropriate to her new position.

Setting clear expectations

Team members need to have clear job descriptions before their first day of working in the medical spa or practice. The job description should detail the duties required and what level of performance is expected. It is also important when working with staff to have conversations around expectations. People thrive when they have a structure to follow, and the employee manual and job descriptions clearly state what is expected of them and what they can expect from the business in return.

The most important motto a business owner or manager can adopt when looking for people to fill positions is to “hire hard and manage easy.” The time, effort and financial commitment it takes in hiring people who are not the right fit for the culture is too costly, but the benefits of putting in the work up front to find the right person the first time around can be numerous.