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Understanding and Minimizing Bad Habits

Gordon Miller August 2013 issue of Skin Inc. magazine
Bad habits

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Many work behaviors—from coming in late to being disorganized—can be identified as bad habits. The bad habits of individual team members can hold your entire skin care team back—remember, you really are only as strong as your weakest link. Unfortunately, too many professionals are unaware of the risks of bad behavior, and too many managers and business owners are not taking the steps necessary to identify and address these habits in a way that maximizes performance and growth, as well as encourages others to excel.

More often than not, the reason for continued bad habits is due to a lack of communication from managers to team members. It is vital that members of your team are aware of performance issues. They deserve clarity about what behavior is and is not acceptable in the workplace, and should be encouraged to develop habits that will be of value to the skin care facility, their clients and, ultimately, to their own careers.

An ounce of prevention

Providing structure, written job descriptions, rules and guidelines explaining how you want your business to be conducted is a critical step in correcting bad habits. Equally important is reinforcing both the value of good behavior and the consequences of bad behavior through communication via team meetings, one-on-one sessions and memos. Most importantly, display to your team the ways in which positive work habits lead to success and negative ones ultimately lead to failure.

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