Bullying is a real problem in business, and can become a major issue if it’s ignored or unchecked. It’s something that can happen in any business, which successful spa owners understand and, when necessary, take steps to overcome.
Regardless of who’s doing the bullying, at the end of the day it is the owner’s responsibility to have the backbone to stand up and protect her entire team—even if it means firing good individual performers and, on occasion, loyal clients.
In fact, if you don’t own your own business but would like to, and you don’t think your personality is strong enough to handle bullies face to face, you might want to rethink becoming an owner. If you don’t, you may well find yourself unable to control your business, having to constantly face disgruntled employees and feeling continuously frustrated.