A powerful, effective business often is likened to a purring car engine. But even the most finely tuned, perfectly calibrated engine is a hotspot of sparks, pressure, friction, heat, flammable liquids and potential danger.
Skin care facility owners and managers should learn to trust their gut and get closer to their team, starting by following these 12 tips.
1. Lead by example. This means so many things, but in the specific area of conflict prevention and resolution, it means never bad-mouthing anyone related to the business. Maintain a corporate culture of respect. You may listen to the complaints of other employees—in fact, document these—but resist the urge to chime in. Be discreet and give people privacy to air grievances.