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Caught In the Act—When Management Falls Short

Regina M. Tucker September 2013 issue of Skin Inc. magazine

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Attention all spa owners, managers and leaders: You have been caught in the act. You may have been gossiping, e-mailing on company time, texting on the sales floor or committing other offenses that are prohibited within your skin care facility, and guess who caught you? One of the team members you are supposed to be leading. Anyone else on the team would receive disciplinary action, so why are you exempt?

The pressure is on when you are in a leadership position. Your team expects the best from you and, although perfection is not realistic, don’t let small daily transgressions create a wedge of resentment between you and your team that could destroy the internal morale of your skin care facility. Here’s a look at common offenses, as well as solutions and tips for creating a cohesive work environment.

Common offenses

Gossiping. Successful leadership involves garnering the trust of your team. If there’s one thing that will surely break that trust, it’s gossip. Gossip creates an uneasy work environment by making individuals feel isolated and uncomfortable.

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