The future belongs to companies that can actually create change in their favor—and hopefully in a direction that’s good for others. That requires a business model in which there simply are no sharply defined leaders and followers. Without a doubt, the old “daycare” employment model is obsolete. It’s no longer acceptable for people to enter the office looking to be told what to do next. And yet, many skin care facilities simply paint a “new economy” façade on a rigid old top-down hierarchy paradigm and expect people to thrive. Guess what? They won’t.
So let’s say you are a leader who recognizes the need to transform your facility. How do you break the self-destructive cycle and change the unhealthy employer/employee dynamic that is crippling everyone? Quite simply, you start by transforming yourself.
1. Admit you have a mojo dysfunction. Your spa has been operating in survival mode for a while now, and that’s not good for anyone. But before you can reignite others, you must reignite yourself. That means admitting that you have a problem, that you have been running on empty for a while now, and that it’s time to rediscover your basic leadership beliefs and leverage them into a new beginning.