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By: Bryan Durocher
Posted: January 28, 2011, from the February 2011 issue of Skin Inc. magazine.
People and leadership issues are the primary time-consuming focuses of every business owner, and any person who owns or leads a business knows the facility is only as good as the people who are working within it.
Spa owners hiring out of desperation—as opposed to inspiration—will have serious challenges. Filling a position simply by installing someone as quickly as possible seldom works. It is better to hold off in the hiring process in order to find the right person. Even if this mistake has been made in the past, there is always the opportunity to turn the situation around.
In order to hire the best team members for your clients, as well as the health of your business, it is essential to clearly define the characteristics and attributes an employee must possess before becoming a part of your organization.
There are 15 specific traits you need to look for in a ideal team member, and these traits should be non-negotiable. The three main criteria to look out for include knowledge, skills and attitude, and the resulting 15 traits should all fall under these headings. See The 15 Must-have Traits to note what you need to look for in a new team member.
Remember, people can be trained in the knowledge and skills arenas, so it is most vital that new team members have the right attitude, which cannot be trained. The 15 must-have traits build the framework of the candidate and should be used as the basis of integral interview questions and processes. Start with these qualities, and expand on them as the position and business requires.