In any business, quality is an essential character of success; but in today’s fast-paced, cutthroat world, are you able to find the time you need to devote to spa quality?
SpaQuality LLC, a company that provides quality management system standards, education, assessment and certification, has released a neat little self-assessment tool for spa owners, managers and directors to use to measure their quality systems. According to Julie Register, co-owner and managing director of operations for the company, “A spa quality system includes everything that a spa’s staff needs to know and do to safely, effectively and efficiently deliver treatments and services that consistently meet the needs of the spa’s clients. By using a quality system approach, the spa is positioned for long-term success. The following 20 questions are designed to help you determine if your spa’s quality system is complete.”
- 16–20: Your spa most likely has a robust quality system.
- 10–15: Your spa has a quality system that needs improvement.
- 9 or fewer: Your quality system may be putting your spa business at risk.