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Posted: February 26, 2009, from the March 2009 issue of Skin Inc. magazine.
page 8 of 8
We’re really focusing on marketing, but we are definitely not lacking on keeping them. We just wrote personalized cards to a huge chunk of our clients and we provide really good service because they know that they can’t find an equivalent to us somewhere else. I think a lot of people might cut things out of their budget, but they will keep coming back for smaller things: facials, bikini waxing they won’t stop. We sell our own line of products and that’s one of the things that keep people coming back, too.