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Customer Service
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Consumers Show Preference for Biodegradable Packaging
New LOHAS research from the Natural Marketing Institute (NMI) shows consumers prefer biodegradable packaging over recyclable material.
Making Room for Men
By: Laura Root and James Mason
Entice this untapped clientele by understanding the guy-ness of men.
Relationships = Retention
By: Steven H. Dayan, MD and Terri Wojak
During a recession, the ability to excel at customer service is more important than ever.
Essence Magazine Offers Insight on African-American Women's Beauty Market
A study by Essence magazine, in conjunction with Vision Critical Group, shows that African-American women spend nearly twice as much on skin care annually than the general market.
Chemicals in Hospital Cleansers Found to Cause Skin Problems
Cleaning agents used in hospitals have been found to cause health conditions, such as hand eczema, making it important for skin care professionals to watch for signs of these issues.
Men's Market Growth Slows, But is Still Rising
Market analyst firm Datamonitor has released a new report on the growth of the men's grooming market, indicating factors such as price and familiarity are highly important to them.
ISPA Releases Global Best Practices to Industry
ISPA has made available a list of Global Best Practices to help ensure that spas provide quality services to their clients.
Keep That Client!
By: Elizabeth Roche, MD
Catering to your loyal clientele will result in career success.
Mintel Maps Out Consumer Trends for 2009
Mintel, the global consumer and market research company, has released five ways consumers may adapt to the world's changes during the coming year.
Satisfying Web Site Experiences Important for Consumer Sales
New research shows the importance of a quality Web site to sales both online and offline.