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Customer Service

New in Customer Service (page 5 of 19)

Mar
29
2013

A Drama-free Workplace

skin care facility employees creating drama
By: Eric Stephenson

A drama-free workplace is the beginning of a stress-free client experience.

Mar
28
2013

Making Wellness a Win-Win

Position your skin care facility as a strategic-wellness partner.
By: Debra Koerner

Wellness is more than a buzzword; it's a culture for many people and also a valuable boost to your bottom line.

Feb
28
2013

Dealing With a Difficult Client

By: Jay A. Shorr

By understanding and resolving complaints, you can make disgruntled clients advocates for your skin care facility.

Jan
30
2013

Put Your Clients to Work

By: Bill Lee

If you can harness the knowledge, natural enthusiasm and peer influence of your very best clients, they’ll effectively work for your facility.

Jan
02
2013

Why Dealing With Difficult Team Members Will Lead to Happier Clients

By: Ron Kaufman

If your employees are not happy, it’s not likely they’ll deliver stellar service.

Oct
31
2012

Healthy Aging Through the Ages

professional skin care clients of all ages
By: Rhonda Allison

Use this guide as a first step in offering personalized skin care solutions to clients of many different ages.

Oct
31
2012

Get New Clients While Giving Back to the Community

By: Aaron Sonnenschein

It’s a win-win—use this method to introduce clients to your facility while making a charitable contribution.

Sep
28
2012

Give the Gift of Great Skin

professional skin care client giving gift from spa
By: Louis Silberman

Encourage clients to give a gift to themselves—the gift of great skin.

Sep
28
2012

How to Correctly Organize a Treatment Room

professional skin care facility treatment room
By: Lydia Sarfati

If your treatment room is disorganized, your business will be, as well.

Sep
28
2012

Welcoming the Disabled Spa-goer

The Royal Caribbean cruise line follows the lead of the ADA accessibility guidelines for land-based facilities, resulting in leading-edge spas that are available for all clients, disabled or otherwise.
By: Naomi Serviss

What steps should your facility take to serve this growing clientele?