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Customer Service

New in Customer Service (page 5 of 19)

Feb
28
2013

Dealing With a Difficult Client

By: Jay A. Shorr

By understanding and resolving complaints, you can make disgruntled clients advocates for your skin care facility.

Jan
30
2013

Put Your Clients to Work

By: Bill Lee

If you can harness the knowledge, natural enthusiasm and peer influence of your very best clients, they’ll effectively work for your facility.

Jan
02
2013

Why Dealing With Difficult Team Members Will Lead to Happier Clients

By: Ron Kaufman

If your employees are not happy, it’s not likely they’ll deliver stellar service.

Oct
31
2012

Healthy Aging Through the Ages

professional skin care clients of all ages
By: Rhonda Allison

Use this guide as a first step in offering personalized skin care solutions to clients of many different ages.

Oct
31
2012

Get New Clients While Giving Back to the Community

By: Aaron Sonnenschein

It’s a win-win—use this method to introduce clients to your facility while making a charitable contribution.

Sep
28
2012

Give the Gift of Great Skin

professional skin care client giving gift from spa
By: Louis Silberman

Encourage clients to give a gift to themselves—the gift of great skin.

Sep
28
2012

Welcoming the Disabled Spa-goer

The Royal Caribbean cruise line follows the lead of the ADA accessibility guidelines for land-based facilities, resulting in leading-edge spas that are available for all clients, disabled or otherwise.
By: Naomi Serviss

What steps should your facility take to serve this growing clientele?

Sep
28
2012

Is Your Customer Service Training Missing the Mark?

By: Ron Kaufman

Education teaches team members how to think about service in any situation and then choose the best actions to take.

Aug
29
2012

Exceed Expectations for Repeat Business

By: Carrie Griffin

Work to stand out from the competition with exceptional customer service and professionalism.

Apr
27
2012

How Software Helps Streamline Business Operations

By: Thom Boersma

Business management software allows skin care facilities to maximize efficiency.