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Customer Service

New in Customer Service (page 5 of 18)

Oct
31
2012

Get New Clients While Giving Back to the Community

By: Aaron Sonnenschein

It’s a win-win—use this method to introduce clients to your facility while making a charitable contribution.

Sep
28
2012

Give the Gift of Great Skin

professional skin care client giving gift from spa
By: Louis Silberman

Encourage clients to give a gift to themselves—the gift of great skin.

Sep
28
2012

Welcoming the Disabled Spa-goer

The Royal Caribbean cruise line follows the lead of the ADA accessibility guidelines for land-based facilities, resulting in leading-edge spas that are available for all clients, disabled or otherwise.
By: Naomi Serviss

What steps should your facility take to serve this growing clientele?

Sep
28
2012

Is Your Customer Service Training Missing the Mark?

By: Ron Kaufman

Education teaches team members how to think about service in any situation and then choose the best actions to take.

Aug
29
2012

Exceed Expectations for Repeat Business

By: Carrie Griffin

Work to stand out from the competition with exceptional customer service and professionalism.

Apr
27
2012

How Software Helps Streamline Business Operations

By: Thom Boersma

Business management software allows skin care facilities to maximize efficiency.

Feb
15
2012

Only on SkinInc.com: The Client Type That Will Activate Your Marketing Efforts

AHL spa client

Active Healthy Lifestyles (AHLs) are a demographic group that could hold the key to your spa's success. Exclusive commentary and stats from Marc Williams of Williams-Helde Marketing Communications explain that If your spa appeals to a member of this market, you not only reach one client ... you reach many.

Jan
30
2012

Educating With Science

By: Melinda Taschetta-Millane

Your peers are using science to back up treatment and retail recommendations.

Jan
11
2012

Only on SkinInc.com: Are Customers Always Right?

Rewarding complainers is a no-win policy; instead, consider ways that you can reward your most loyal and profitable clients.

Dec
01
2011

Making More Money Per Treatment Room

spa client in treatment room
By: Melinda Minton

Your treatment rooms are the starting point for many profitable practices in your skin care facility.