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New in Customer Service (page 3 of 18)
By: Meredith Foster
Thorough consultations; rebooking immediately; rewarding and offering incentives will result in increased client retention.
By: Heidi Lamar
Stay competitive and enhance your spa by offering impeccable service and including some well-placed "wow."
By: Cathy Christensen
When was the last time you saw your skin care facility with a fresh pair of eyes?
By: Lyn Ross
If your skin care facility is consistently losing clients, it could be due to perceived quality of customer service.
By: Joseph Callaway
If you commit yourself to your clients' best interests, your bad relationship behaviors will begin to dissipate on their own.
By: Deedee Crossett
Going global isn't as complication as you might think.
Who's the expert here? Advice on DIY recipes, celebrity quotes and reclaiming your esthetic expertise with Teresa Stenzel, Bioelements director of education.
Real life is unscripted; however, smart estheticians will take the necessary steps to ensure that they are always ready for unexpected, real-world situations.
By: Debra Koerner
Customizing your skin care facility to meet the needs of your client base might seem like a no-brainer, but few businesses get this part right.
By: Joseph and JoAnn Callaway
You'll fail to benefit from countless opportunities if you're second-guessing your decision to work with certain clients.