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Customer Service

New in Customer Service (page 16 of 18)

May
19
2008

Keeping Up With the Jonesers

By Melinda Taschetta-Millane

Generation Jones--those 41-52--are your clients.

May
05
2008

ISPA Offers Spa Savings Tips

To help clients who are finding fewer funds available for spa visits, the International SPA Association is offering tips for spa deals.

Apr
23
2008

Growing Your Career: Dealing With Disfigurements

By Victoria L. Rayner

By being prepared to handle clients with altered appearances, you can help them--and yourself--in countless ways.

Apr
23
2008

Outlining Success

By Melinda Taschetta-Millane

Take notes from the America's Expo for Skin Care & Spa 2008 keynote speaker on making your business world-class.

Apr
23
2008

Keeping Your Spa Sanitary

By Cathy Christensen

Due to recent cringe-worthy incidents and the growing popularity of spas, more diligence than ever is required to keep your spa clean and successful.

Apr
23
2008

Strive for Extraordinary

By Annette Delagrange

Provide that little something extra for your clients.

Apr
23
2008

Customer Service--It's in the Details

By Melinda Taschetta-Millane

Don't lose sight of the little niceties that can make or break a spa experience.

Apr
21
2008

A Case Study: Kohler Waters Spa

By Cathy Christensen

This Midwestern destination spa has become a leader in the spa industry through a combination of business savvy and generosity of spirit.

Apr
21
2008

Growing Your Career: Increase Revenues with In-house Training

By Victoria L. Rayner

A proper on-site, in-house training program will keep your team members knowledgable and profitable.

Apr
21
2008

Good Hands: The Call of Entreprenurism

By Annet King

If you know what you're getting into, striking out on your own can be a risky, but successful, venture.