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Customer Service

New in Customer Service (page 11 of 19)

Sep
25
2009

Survive and Thrive

hand holding soil and plant
By Laura Root and James Mason

Take action to maintain profitability, increase sales and ensure your revenue stream stays viable.

Sep
25
2009

Saving Client's Skin--And Your Own

woman getting green facial mask
By: Jane Wurwand

Treat your clients as consumers to help create the business shift your spa needs.

Sep
09
2009

Consumers Show Preference for Biodegradable Packaging

New LOHAS research from the Natural Marketing Institute (NMI) shows consumers prefer biodegradable packaging over recyclable material.

Jun
29
2009

Making Room for Men

esthetician providing back rub to man
By: Laura Root and James Mason

Entice this untapped clientele by understanding the guy-ness of men.

Jun
01
2009

Relationships = Retention

By: Steven H. Dayan, MD and Terri Wojak

During a recession, the ability to excel at customer service is more important than ever.

May
14
2009

Essence Magazine Offers Insight on African-American Women's Beauty Market

woman with evening makeup application

A study by Essence magazine, in conjunction with Vision Critical Group, shows that African-American women spend nearly twice as much on skin care annually than the general market.

Apr
03
2009

Chemicals in Hospital Cleansers Found to Cause Skin Problems

Cleaning agents used in hospitals have been found to cause health conditions, such as hand eczema, making it important for skin care professionals to watch for signs of these issues.

Mar
13
2009

Men's Market Growth Slows, But is Still Rising

strong asian male

Market analyst firm Datamonitor has released a new report on the growth of the men's grooming market, indicating factors such as price and familiarity are highly important to them.

Feb
27
2009

ISPA Releases Global Best Practices to Industry

green traffic light

ISPA has made available a list of Global Best Practices to help ensure that spas provide quality services to their clients.

Jan
07
2009

Keep That Client!

woman whispering in man's ear
By: Elizabeth Roche, MD

Catering to your loyal clientele will result in career success.