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New in Customer Service (page 11 of 19)
By: Abby Penning
Get your clients really involved in their spa experience by focusing on your music selections.
By: Ron Mataya
Research the best options for your business and be rewarded with increased reporting, marketing and client care capabilities.
By: Melinda Taschetta-Millane
During these challenging times, so many of your clients are giving thanks for you.
A new survey shows how hairstylists may be helpful in encouraging older clients to get the health care help they need, and it reflects the relationship many spa professionals have with their clients, as well.
By Laura Root and James Mason
Take action to maintain profitability, increase sales and ensure your revenue stream stays viable.
By: Jane Wurwand
Treat your clients as consumers to help create the business shift your spa needs.
New LOHAS research from the Natural Marketing Institute (NMI) shows consumers prefer biodegradable packaging over recyclable material.
By: Laura Root and James Mason
Entice this untapped clientele by understanding the guy-ness of men.
By: Steven H. Dayan, MD and Terri Wojak
During a recession, the ability to excel at customer service is more important than ever.
A study by Essence magazine, in conjunction with Vision Critical Group, shows that African-American women spend nearly twice as much on skin care annually than the general market.