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New in Customer Service (page 11 of 19)
By Laura Root and James Mason
Take action to maintain profitability, increase sales and ensure your revenue stream stays viable.
By: Jane Wurwand
Treat your clients as consumers to help create the business shift your spa needs.
New LOHAS research from the Natural Marketing Institute (NMI) shows consumers prefer biodegradable packaging over recyclable material.
By: Laura Root and James Mason
Entice this untapped clientele by understanding the guy-ness of men.
By: Steven H. Dayan, MD and Terri Wojak
During a recession, the ability to excel at customer service is more important than ever.
A study by Essence magazine, in conjunction with Vision Critical Group, shows that African-American women spend nearly twice as much on skin care annually than the general market.
Cleaning agents used in hospitals have been found to cause health conditions, such as hand eczema, making it important for skin care professionals to watch for signs of these issues.
Market analyst firm Datamonitor has released a new report on the growth of the men's grooming market, indicating factors such as price and familiarity are highly important to them.
ISPA has made available a list of Global Best Practices to help ensure that spas provide quality services to their clients.
By: Elizabeth Roche, MD
Catering to your loyal clientele will result in career success.