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General Client Management
By: Laura Cooksey
Managing clients can make all the difference in establishing a successful relationship.
Reflections: Be Inspired and Make a Difference
By: Cathy Christensen
Simply tip-toeing out of your comfort zone can be the first step to becoming inspired.
A Drama-free Workplace
By: Eric Stephenson
A drama-free workplace is the beginning of a stress-free client experience.
Making Wellness a Win-Win
By: Debra Koerner
Wellness is more than a buzzword; it's a culture for many people and also a valuable boost to your bottom line.
Dealing With a Difficult Client
By: Jay A. Shorr
By understanding and resolving complaints, you can make disgruntled clients advocates for your skin care facility.
Put Your Clients to Work
By: Bill Lee
If you can harness the knowledge, natural enthusiasm and peer influence of your very best clients, they’ll effectively work for your facility.
Why Dealing With Difficult Team Members Will Lead to Happier Clients
By: Ron Kaufman
If your employees are not happy, it’s not likely they’ll deliver stellar service.
Healthy Aging Through the Ages
By: Rhonda Allison
Use this guide as a first step in offering personalized skin care solutions to clients of many different ages.
Get New Clients While Giving Back to the Community
By: Aaron Sonnenschein
It’s a win-win—use this method to introduce clients to your facility while making a charitable contribution.
Give the Gift of Great Skin
By: Louis Silberman
Encourage clients to give a gift to themselves—the gift of great skin.