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Never Fire a Client
By: Joseph and JoAnn Callaway
You'll fail to benefit from countless opportunities if you're second-guessing your decision to work with certain clients.
10 Ways to Make Clients (and Your Team) Feel Special
By: Deedee Crossett
Show appreciation and be of service to your clients and your team this month ... and every month!
Reflections: The Power of Self-perception
By: Cathy Christensen
Dove recently conducted a social experiment to illustrate how women are their own worst beauty critics.
General Client Management
By: Laura Cooksey
Managing clients can make all the difference in establishing a successful relationship.
Reflections: Be Inspired and Make a Difference
By: Cathy Christensen
Simply tip-toeing out of your comfort zone can be the first step to becoming inspired.
A Drama-free Workplace
By: Eric Stephenson
A drama-free workplace is the beginning of a stress-free client experience.
Making Wellness a Win-Win
By: Debra Koerner
Wellness is more than a buzzword; it's a culture for many people and also a valuable boost to your bottom line.
Dealing With a Difficult Client
By: Jay A. Shorr
By understanding and resolving complaints, you can make disgruntled clients advocates for your skin care facility.
Put Your Clients to Work
By: Bill Lee
If you can harness the knowledge, natural enthusiasm and peer influence of your very best clients, they’ll effectively work for your facility.
Why Dealing With Difficult Team Members Will Lead to Happier Clients
By: Ron Kaufman
If your employees are not happy, it’s not likely they’ll deliver stellar service.