New in Customer Service
May 01, 2013 | 01:42 PM CDT
General Client Management
By: Laura Cooksey
Managing clients can make all the difference in establishing a successful relationship.
Apr 30, 2013 | 03:19 PM CDT
Reflections: Be Inspired and Make a Difference
By: Cathy Christensen
Simply tip-toeing out of your comfort zone can be the first step to becoming inspired.
Mar 29, 2013 | 05:41 PM CDT
A Drama-free Workplace
By: Eric Stephenson
A drama-free workplace is the beginning of a stress-free client experience.
Mar 28, 2013 | 04:59 PM CDT
Making Wellness a Win-Win
By: Debra Koerner
Wellness is more than a buzzword; it's a culture for many people and also a valuable boost to your bottom line.
Feb 28, 2013 | 11:12 AM CST
Dealing With a Difficult Client
By: Jay A. Shorr
By understanding and resolving complaints, you can make disgruntled clients advocates for your skin care facility.
Jan 30, 2013 | 03:46 PM CST
Put Your Clients to Work
By: Bill Lee
If you can harness the knowledge, natural enthusiasm and peer influence of your very best clients, they’ll effectively work for your facility.
Jan 02, 2013 | 08:59 AM CST
Why Dealing With Difficult Team Members Will Lead to Happier Clients
By: Ron Kaufman
If your employees are not happy, it’s not likely they’ll deliver stellar service.
Oct 31, 2012 | 11:33 AM CDT
Healthy Aging Through the Ages
By: Rhonda Allison
Use this guide as a first step in offering personalized skin care solutions to clients of many different ages.
Oct 31, 2012 | 11:10 AM CDT
Get New Clients While Giving Back to the Community
By: Aaron Sonnenschein
It’s a win-win—use this method to introduce clients to your facility while making a charitable contribution.
Sep 28, 2012 | 03:32 PM CDT
Give the Gift of Great Skin
By: Louis Silberman
Encourage clients to give a gift to themselves—the gift of great skin.