Is customer service your spa's No. 1 priority?
During every visit, your clients are evaluating your spa on the quality of service they receive, as well as their overall experience. So how do you ensure that every service you provide is a great one?
We all know that for every one complaint your spa receives, there are at least 10 more disgruntled clients out there who won’t give you the courtesy of discussing their complaint with you; however, they gladly will share it with their entire network of friends and family—and via Facebook and Twitter, too. Is that a risk you are willing to take?