Sign in

Where Your Lost Clients Went and How to Get Them Back

Lyn Ross September 2013 issue of Skin Inc. magazine
Customer service

Get the Skinny! This is just part of the article. Want the complete story, plus a host of other cutting-edge articles to make your job easier? Sign up!

If your skin care facility is consistently losing clients each year, it could be attributed to the way your clients perceive your business’s quality of customer service. The 2011 Customer Experience Impact Report found that 89% of clients began doing business with a competitor following a negative customer service experience.1 Even more startling, 96% of clients will fail to communicate to you the reason why they are not returning to your facility—not only will these displeased clients not return, but they won’t let you know why they are unhappy.2

Avoid the cost of client loss

It is six–to–seven times more costly to acquire a new client than retain an existing one.3 Think about how client attrition could be financially affecting your skin care facility. You are spending more to attain new clients, losing potential sales and killing your chances at future clients by referral. So, how do you mend broken client relationships?

Be upfront with your clients. Mention to them that you have noticed they haven’t been buying products or services from your skin care facility lately, and that you sense something may be wrong.

Want the rest of the story? Simply sign up. It’s easy. Plus, it only takes 1 minute and it’s free!



Welcome to the new!

Delivering the best information on the spa, skin care and wellness industry is our passion, and we’ve worked hard to design a powerful new website that incorporates cutting-edge technology to bring you:

  • Mobile-friendly Design
  • Integrated Sample Request
  • Refreshed Look and Feel
  • Dynamic Content
  • Free Registration

Mobile-friendly Design

Providing a unified experience from mobile to desktop, responsive design allows you to access Skin Inc. content from any device, whether you’re in the treatment room, at home or on the go!

Integrated Sample Request

Visit Featured Product pages to quickly and easily identify new suppliers and request product samples and information.

Dynamic Content

Articles are now linked with relevant products so you can find the products and treatments you need to provide the best results for your clients.

Free Registration

Create your user account to gain unlimited access to Skin Inc.’s unparalleled content.

Enjoy the New!

Thank you for joining the Skin Inc. community of passionate skin care professionals. We look forward to providing you the best information to enhance your career!