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10 Ways to Make Clients (and Your Team) Feel Special

June 2013 issue of Skin Inc. magazine
Customer service

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Customer service is a lost art. Following are 10 things you can do this month to show appreciation, and be of service to your clients and your team!

1. Say “thank you” in writing, not text. Jessica Kleiman, contributor to Forbes magazine, explains: “... in this day and age, when, sadly, we’re getting fewer and fewer letters in the mail, a handwritten thank-you note, well-crafted on good stationery, will make a [person] stand out from others who chose not to take that extra, personal step.”

2. Listen, listen, listen. Ask open-ended questions and let your clients or team members tell you what they need and want. Make suggestions based off of what you’ve heard them say, not what you think they need.

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