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By: Richard Williams
Posted: June 4, 2008, from the February 2007 issue of Skin Inc. magazine.
page 5 of 5
With products that also may be retail-based, ingredients easily can be sourced locally so there are no concerns regarding scarcity, plus clients are able to take away a small part of their experience with them—be it a natural loofah, an herbal bath infusion or a massage oil blend.
Embrace the culture of your country and provide a unique experience for your clients. Well-trained, informed staff—from therapists to receptionists to the food and beverage staff—all equate to the clients’ overall experience and the likely potential to revisit. Many people think that overseas visitors are one-time stays to destination resorts, but as people in Asia know, this is simply not true and the majority of guests will return having had an amazing spa experience, on top of a great holiday.