By partnering with suppliers, professional insight and growth can be gained. It is key to align the establishment’s mission and your spa’s vision. Ask the following questions of a supplier that you are considering for your spa.
• Who owns it?
• Does it have local representation?
• Where is it based?
• Does it have separate distributors?
• What products does it represent?
• To whom does it sell products?
• What is its culture?
• What is its mission?
• What support programs does it offer?
• What training does it offer?
• What are its hours?
• Are minimum orders available?
• Are opening-order packages available?
• What is its return policy?
• What forms of payment does it accept?
• What is the turnaround time when shipping products?
Look for the following attributes in the company.
• Respectability and dependability
• A solid reputation
• Longevity
• A well-established history
• Strong customer service
• Local representation
• The provision of support programs
• Innovative business philosophies